Shipping policy

Last updated: 10 September 2026

This Shipping Policy explains how orders placed through drinkexhale.co.za are processed and delivered by Exhale MG+, operated by Phagamo Group.

Delivery Area

We currently deliver exclusively within South Africa. International shipping is not available at this stage.

Shipping Cost

Standard delivery is included in the advertised product price and applies to every order placed through our online store. No additional standard shipping charge will be added at checkout.

Estimated Delivery Time

Our estimated standard delivery time is 3–5 business days after your order has been confirmed.

Business days exclude weekends and South African public holidays. Deliveries to remote or outlying areas may take slightly longer.

Express and overnight delivery are not currently available.

Order Processing

Orders are processed after successful payment confirmation. Once your order has been prepared and handed to our delivery partner, tracking information will be provided where available.

Orders placed over weekends or on public holidays will be attended to on the next business day.

Tracking Your Order

When tracking information is available, it will be sent using the contact details provided at checkout.

Please allow time for the courier’s tracking system to update after receiving your tracking details.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Street address

  • Suburb

  • City or town

  • Province

  • Postal code

  • Recipient’s name

  • Active mobile number

Please contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has been dispatched.

Exhale MG+ will not be responsible for delays caused by incomplete or incorrect delivery information. If an additional delivery charge becomes necessary, we will communicate this before arranging redelivery.

Receiving Your Order

Please ensure that someone is available at the delivery address to receive the parcel. Our delivery partner may contact you using the mobile number supplied during checkout.

If delivery is unsuccessful, the courier may attempt another delivery or contact you to make alternative arrangements.

Delayed Orders

Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including:

  • Severe weather

  • Road closures

  • Courier delays

  • Public holidays

  • High order volumes

  • Service interruptions

  • Delivery to remote areas

If your order is significantly delayed, please contact us through the Contact page with your order number so that we can investigate.

Lost, Missing or Damaged Parcels

If your parcel arrives damaged, appears to have been opened, or contains missing items, please contact us as soon as possible.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs of the parcel, packaging and affected items

If tracking shows that your order has been delivered but you have not received it, please check with members of your household, reception desk, security personnel or neighbours before contacting us.

Goods remain our responsibility until delivery has been accepted, subject to applicable South African law. We will work with the delivery partner to investigate qualifying lost or damaged shipments.

Product Availability

All orders are subject to product availability. If we cannot fulfil an order, we will contact you and arrange an appropriate refund in accordance with applicable South African consumer law.

Changes and Cancellations

If you need to change or cancel an order, please contact us immediately. We will do our best to assist, but changes and cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

Returns and Refunds

Returns, exchanges and refunds are handled under our separate Refund Policy. Please refer to that policy for eligibility requirements and instructions.

Contact Us

For assistance with delivery or tracking, contact us through the Contact page on drinkexhale.co.za.

Please include your full name and order number so that we can assist you efficiently.

Business Information

Exhale MG+ is operated by:

Phagamo Group
Registration number: 2016/181586/07
Rudd Road
Illovo, Sandton
Johannesburg, Gauteng
2192
South Africa

Email: care@drinkexhale.co.za